In every business, employees tend to fall into four categories. Your A-players drive the majority of revenue. At the other end, D-players contribute as little as 6% and create drag on the organization.
The real management challenge lies in the middle. B-players often embrace the culture but lack the skills to perform at a high level. C-players have the skills but resist the culture.
The key to leadership is recognizing who sits where—and then deliberately leveling up your middle, while refusing to carry the dead weight.- Morne Smit