Business

In business, many leaders believe that their SOP is defined as “standard operating procedure”. When CEO Hubert Joly began Best Buy’s turnaround in 2012 one of his key executives challenged the team to revise their definition to “service over policy”. The decision to focus on the best interests of customers over company policy freed employees up to make decisions that encouraged brand loyalty and improved company culture.

– Dad

General Electric, once the world’s biggest company, is a fraction of its former self. Don’t make the same mistakes.

1. Don’t fixate on short-term profits. 

2. Make sure you’re hearing the bad news.

3. Whatever you do, don’t drink your own Kool-Aid.

– Thomas Gryta and Ted Mann

A great coach or leader is someone who believes in you more than you believe in yourself.

– Greg Eisen

Never underestimate the impact you have on people. Know that they are always paying attention. If you lead by example and share your experience what you give will often be returned in kind.

– Dad

The four rules to effectively delegate anything:

1. Be clear about expectations.
2. Explain why we’re doing this.
3. Implement a method to track and measure progress (controls).
4. Review the final outcome.

– Greg Eisen

To exhibit “extreme ownership” a leader must accept total responsibility, own problems that inhibit performance, and develop solutions to those problems. Only in this way will the team members see that the role they play and the efforts they contribute can improve the team’s work and bring about the highest performance. There are no bad teams only bad leaders.

– Jocko Willink