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Many of us get caught up in the end results of what we’re working toward or the way things will be when we finally achieve something. But the truth is that getting to where you want to go or being successful doesn’t mean that the work that lead you there goes away.
– Patrick Allan
In business, many leaders believe that their SOP is defined as “standard operating procedure”. When CEO Hubert Joly began Best Buy’s turnaround in 2012 one of his key executives challenged the team to revise their definition to “service over policy”. The decision to focus on the best interests of customers over company policy freed employees up to make decisions that encouraged brand loyalty and improved company culture.
– Dad
