5/24/24
Negotiation is often described as the art of letting the other side have your way. You have to give the other side a chance to put stuff on the table voluntarily. – Chris Voss
May 24, 2024
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If you live by a set of core values stick to them no matter what. People and customers will either gravitate towards you, move away from you or eventually come around to you. Anyone who doesn’t is like trying to stick a square peg in a round hole. They just ain’t gonna fit and you gotta move on. – Dad
A strategic inflection point is a time in the life of a business when its fundamentals are about to change. That can mean an opportunity to rise to new heights. But it may just as likely signal the beginning of the end. The prime responsibility of a manager is to be on guard for just such an opportunity or an attack. – Andrew Grove
Boy, I was angry today about a customer. The kind of angry that if not caught early could have led to some regretful decisions. Instead of losing my cool I turned to my team to blow off steam, asked a counterpart to review a hastily written email and stopped for a 20 minute meditation. In the end crisis averted, but this is real-time example of how to put the skill of mindfulness to work. – Dad
